Built for card shops, breakers, and graded sellers who know they're right and need someone who can prove it. We know stream timestamps, PSA certs, and post-break coordinated fraud. Banks don't. That's how we win.
Banks weren't built for the card hobby. They don't know what a box break is, what a PSA cert means, or what coordinated post-stream fraud looks like. That's why sellers lose cases they should win.
The analyst reviewing your $800 dispute has never heard of a box break. They don't know what a PSA 9 is, what factory sealed means, or why stream timestamps matter. Generic services don't either.
Stream VODs don't delete. Chat logs don't delete. PSA cert numbers are permanently recorded. Most sellers have everything they need to win and have no idea how to package it for a bank analyst.
Every lost dispute counts against your chargeback ratio. Exceed 1% and your merchant account is at risk. High-volume breakers and card shops are the most exposed and the least defended.
Generic services submit a tracking number and hope. We submit forensic-grade card evidence that banks cannot argue with because we understand this market at the deepest level.
We pull exact timestamp data from Whatnot, YouTube, and Facebook Live showing the buyer present during the break, their chat messages confirming receipt, and their purchase linked to their verified account. An INR claim collapses when the buyer's own messages say "SICK PULL" four seconds after their slot opened.
Every graded card has a unique cert number permanently recorded in PSA and BGS public databases. We cross-reference the cert number in our pre-ship photo, pull the population report, and submit verified condition history. A NAD claim on a graded card with cert documentation almost never survives.
Factory sealed booster boxes have a precise weight. We document pre-ship weight against manufacturer specifications. When a buyer claims a $400 booster box arrived already opened, our weight documentation shows it left in factory condition. Market dip fraud gets exposed with TCGPlayer historical pricing data.
Multiple buyers from the same break filing chargebacks within 48 hours is a pattern banks don't recognize. We document the timing correlation, cross-reference each buyer's stream activity, pull chat logs showing all of them present, and submit the coordinated fraud pattern to each issuing bank simultaneously.
Most chargeback fraud in the card hobby is opportunistic. Buyers file because they think sellers won't fight back. Historically they've been right. The moment you win a clean representment, that changes.
Nobody committing $150 friendly fraud is going to risk a $500 Visa arbitration filing fee to lose in front of a card network. The math doesn't work for them. Winning signals that this seller fights back. Word gets around.
Fraudsters move to easier targets. That's not a side effect of what we do. That's the whole point.
Visa arbitration filing fee paid by the losing party. A buyer committing $150 fraud will not pay this. The math ends the dispute before it escalates.
Of opportunistic fraud attempts stop after a clean first representment win. Fraudsters need easy targets. We make you the wrong one.
US and Canada response window as of July 2025. We file 2 days before every deadline. No exceptions.
Send us the dispute. We handle everything from intake to submission. You find out when we win.
We classify the dispute by reason code and identify the optimal argument. Premature filing, cert mismatch, coordinated fraud pattern. Strategy locked within hours of receiving your case.
24HR INTAKE SLAStream timestamps, chat log exports, PSA cert cross-references, factory weight documentation, TCGPlayer pricing history. Every piece annotated and explained for the bank analyst reviewing it.
MULTI-LAYER EVIDENCEA professionally formatted rebuttal with translator notes explaining card-market evidence to non-expert bank analysts. Submitted in the precise language Visa and Mastercard guidelines require.
BANK-OPTIMIZED FORMATNo upfront cost on Starter. Only pay when we win. Monthly plans for active sellers who need priority handling and a dedicated agent on every case.
SEE PRICINGYes — Whatnot is one of our strongest platforms. Their transaction records include timestamped chat logs, verified buyer accounts, purchase history, and stream activity all in one place. When a buyer files an INR after a live break, we pull their chat messages, account verification data, and purchase timestamp. That combination is almost impossible to argue against.
Yes — and most sellers don't know this is possible. A chargeback with the buyer's bank is a completely separate process from an eBay Money Back Guarantee ruling. Even if eBay ruled in your favor, the buyer's bank can still initiate a chargeback against your payment processor. We fight the underlying dispute using the eBay ruling itself as supporting evidence.
This is coordinated post-stream fraud and it's our specialty. When multiple buyers from the same break file chargebacks within 24-48 hours of each other, the coordination pattern itself is powerful evidence. We document the timing, cross-reference each buyer's stream activity, and submit the coordinated fraud pattern to each issuing bank simultaneously.
On the Starter plan you pay nothing — our fee is only on wins. On monthly plans your retainer covers the service regardless of individual outcomes. If a case is lost we provide a written breakdown of why and what documentation would have strengthened it, so future disputes are better defended.
Standard SLA is 48 hours from case submission. Pro and Elite clients get 24hr priority. The US response window as of July 2025 is 9 days — we always file at least 2 days before the deadline. Getting us the case within 24 hours of the dispute notification gives us the most runway to build the strongest response.
Whether you're a live breaker on Whatnot, a card shop owner, or a graded seller on eBay — get a free chargeback vulnerability audit. No commitment. We'll review your setup and show you exactly how we'd defend your next dispute.
No commitment. Response within 24 hours. [email protected]